Services
Services
Healthcare Consulting
Tailored consultation services to improve and achieve regulatory compliance and better patient outcomes.
Intent
What we do
HSAG delivers expertise to guide healthcare providers through efforts to ensure regulatory compliance and support culture change. We collaborate with facility leadership and frontline staff to develop a comprehensive strategic plan to reach your specific goals.
Who we serve
HSAG’s staff have executive and clinical leadership experience in a variety of clinical settings that can address the needs of healthcare providers, including acute care hospitals, critical access hospitals, behavioral health hospitals, nursing homes, surgical centers, physician practices, and more.
How it is implemented
HSAG collaborates with facility leadership to develop a customized, comprehensive strategic plan. HSAG assesses current conditions, identifies gaps, provides recommendations, outlines implementation plans, and educates staff.
Why HSAG
Our evidence-based strategic plans are customized for your specific organizational needs.
We design processes with proven results and implement action plans and education to ensure culture change.
Breadth & Depth of Experience
With more than 40 years of healthcare quality improvement experience, HSAG has the ability to provide services across the nation to include on-site and remote options.
Clinical Expertise
Our staff are experienced in a variety of clinical settings and have demonstrated subject matter expertise.
Multiple Levels of Support
Our multifaceted team includes certified infection preventionists who can address your infection prevention needs throughout various healthcare settings.
Benefits
Detailed Strategic Planning
Map out a strategic plan that involves an assessment of the current condition, identifies existing gaps, outlines an implementation plan, and more.
Benefits
Evidence-Based Processes
Ensure improved outcomes with processes backed by proven results. Our services include action plan implementation and education for staff members.
Benefits
No Out-of-the-Box Solutions
We don’t offer off-the-shelf consultation packages because organizational needs differ. Working with us guarantees a built-from-scratch approach customized to your situation and resources.
Benefits
Detailed Strategic Planning
Map out a strategic plan that involves an assessment of the current condition, identifies existing gaps, outlines an implementation plan, and more.
Benefits
Evidence-Based Processes
Ensure improved outcomes with processes backed by proven results. Our services include action plan implementation and education for staff members.
Benefits
No Out-of-the-Box Solutions
We don’t offer off-the-shelf consultation packages because organizational needs differ. Working with us guarantees a built-from-scratch approach customized to your situation and resources.
Related Programs
HSAG provides expert consulting services across the spectrum of care delivery.
Medicare Quality Improvement
For more than 40 years, HSAG has worked to improve the quality of healthcare services for Medicare patients to achieve the best possible patient outcomes through our work as part of the Quality Improvement Organization (QIO) Program. The QIO Program is a national healthcare initiative whose primary focus is to improve the healthcare that Medicare patients receive.
Kidney Health
HSAG has worked for over two decades on improving the health and quality of life of individuals with kidney disease. We work with dialysis facilities, organ procurement organizations, transplant hospitals, federal and state associations, and CMS to improve the care rendered to individuals with kidney disease. We also work directly with individuals with kidney disease and their families and caregivers to provide education, assist in their navigation of the healthcare system, and receive feedback from them to improve the work that HSAG conducts.
Medicaid External Quality Review
HSAG is the largest EQRO in the nation and provides quality review services for states that operate Medicaid managed care programs and fee-for-service programs. Our services affect 44 million Medicaid recipients, approximately 49 percent of the nation’s Medicaid population.
National Surveys
HSAG works on Centers for Medicare & Medicaid Services (CMS)-funded national healthcare survey projects that measure patient experience of care or health outcomes. These surveys allow patients or their caregivers to share feedback based on experience in various healthcare settings.
FAQs
Frequently Asked Questions
Don’t see your question below? Please contact us. We are happy to assist.
What do HSAG’s comprehensive strategic plans involve?
Our strategic planning process typically involves the following 5 steps:
- An assessment of the current condition using a root cause analysis approach.
- Identifying the existing gaps that are contributing to the failed processes.
- Providing process recommendations that address the gaps while supporting the facility’s strategic objectives.
- Outlining an implementation plan that specifies timelines, responsibilities, and resources needed to achieve the strategic objectives.
- Identifying education needs for staff members.
Does HSAG provide consultation for specific services and programs?
Yes. HSAG has provided consultation for services and programmatic changes such as developing quality assurance and performance improvement programs in nursing homes, reducing unnecessary hospital readmissions for health systems, and enhancing surveillance skills in all clinical settings to reduce facility-acquired infections.
Can you provide an example of how specially certified staff contribute to custom consultation approaches?
HSAG has certified infection preventionists (IPs) that can address infection prevention needs throughout various clinical settings. Our IPs are certified through industry leaders, including a Fellow through the Association for Professionals in Infection Control and Epidemiology (APIC) who has been a featured presenter at numerous CMS-hosted national calls with a focus on COVID-19 response during the height of the outbreak.